| Ask yourself |
| • When you receive translations from your current vendor do you find yourself wasting time correcting and proofreading? |
| • Do you sense that current vendor's staff really understand your business and/or organizational concerns? Have they developed a working relationship with you? |
| • Do they seem to grasp the difference that careful word choices makes in your business? |
| Assurances to the Clients |
| Assurance 1 |
| We tailor our approach to match your needs. |
| Lowering costs, speeding up delivery |
| Global Language Transaltion’s staff are attentive and flexible. We have to be. Client needs vary, and the translation process varies according to those needs. Sometimes high volume translation demands that we use a faster and more cost-effective process. There are other situations where speed and accuracy are called for - as when you need translation of an important fax you just received - but high quality is not necessary. You'll need to know what the fax means and you'll need to know fast, but improving the "quality" of the translated prose would add unnecessary time and cost. Our staff will know what you need. In many such cases we help you find ways to reduce costs. |
| When quality matters most |
| Translation of a company's marketing presentation, for example, requires much more close attention to the quality of the copy than other documents. In cases where the highest quality translation matters, we make sure that detailed consultations are scheduled and well chosen native copywriters are matched with the job, perform research and actually rewrite the document afresh in close collaboration with our seasoned proofreading professionals. |
| Assurance 2 |
| You can count on our processes and standards. |
| Our translators and reviewers, each with years of experience in the industry, follow Global Language Translation’s practice-proven standards and procedures. Our comprehensive work-flow system ensures reliable quality that matches the needs of any given translation job. Depending on the order requirements, the process usually includes a plan of action, quality assurance steps, compilation of glossaries, team reviews, and several other steps. |
| Assurance 3 |
| We will match you with the right team. Guaranteed. |
| A GlobalLanguageTranslation team that serves the same client two or three times develops a relationship with that client. You should find that the team develops a closer and closer working relationship with you, understands your needs and satisfies them. However, if, for any reason, you feel dissatisfied with the staff assigned to you, contact our customer service desk and we will match you with a different team. |
| Assurance 4 |
| The scale of our network and the sophistication of our reservation system ensure that we will meet your projected schedule. |
When you need top professionals who are well matched with your project requirements, we guarantee that we can allocate those professional resources exactly when your project requires them. (Assumes at least a few business days of lead time, of course.)
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| Assurance 5 |
| Money-back guarantee. |
| Yes, we can boast about our record for delivering translation work of high quality worldwide on a consistent basis, but on rare occasions things can go wrong with any translation vendor, even us. First thing you will notice is that GlobalLanguageTranslation staff will always note, openly, when an error is made. That is a normal part of the process. However, on those rare occasions where you decide - because of errors or a missed deadline on our side - that you will not be able to use work that GlobalLanguageTranslation delivers we will fully refund you for the translation |
Assurance 6
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| We guarantee confidentiality and security. |
| As a matter of course, we handle all client documents with strict confidentiality. Your GlobalLanguageTranslation account rep will be happy to draw up confidentiality agreements if required. |